How a digital solution can improve driver retention for your taxi business

Your driver-partners are an asset to your taxi business. It is through them, you facilitate timely commutes for your end customers. Given the vital role they play in the taxi industry and growing driver shortage, you need to retain your existing drivers and attract new ones to increase customer engagement.

Here is how a digital solution can help you to engage your drivers, thereby retaining them and increasing your business productivity.

Quick registration

An effective onboarding process is the first step to engage and retain your resources. A digital solution for taxi business allows drivers to enroll themselves onto the platform with a digital proof of their legal documents. Once the business operator validates these documents and approves an enrollment, the corresponding driver can accept rides and start making money.

Automated dispatch

Once a customer books a ride from the passenger app, the digital solution redirects the request to the nearest driver through the driver-passenger match mechanism. This way, the driver can reach the customer’s location in minimal time, which, in turn, reduces ride cancellation rates.

Besides, you can also allow your driver to pick up passengers along the way with the street pickup option in the driver app. Ultimately, the driver accepts more rides and earns more every day because he is always at a minimal distance from his next ride.

Flexible timings

Allowing your resources to work at a convenient time helps you to retain a greater part of your workforce as such. With the taxi dispatch software, the drivers can mark themselves online or offline based on their availability. Once they are online, they start receiving ride requests which they can accept to generate revenue.

Enhanced safety

You win the confidence of your drivers by ensuring them that you are there to offer assistance whenever needed. Your drivers can avail help using the in-built SOS or panic button in the driver application in case of a road accident or vehicle breakdown. Once the SOS button is clicked, a link with the driver’s live location is sent to his emergency contacts and help arrives at the earliest.

Income transparency

A healthy relationship between the taxi service provider and his drivers is mandatory to unleash maximum business productivity. With the taxi dispatch software, you can allow your drivers to track their daily income through the earnings tab in the driver app. This way, your driver-partners are motivated to achieve greater targets to make more money, which, in turn, boosts returns for your taxi business.

Check out more driver retention ideas to engage your existing workforce and attract new resources for your taxi business synchronously.

White Label Taxi Dispatch Software



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