The restriction of movement followed by the COVID-19 pandemic has spiked on-demand deliveries like never before. As a delivery service provider, now is the time for you to grow your business by attracting new customers while retaining the existing ones. Here is how you can improve customer retention for your last-mile delivery business using a customized digital solution. Real-time updates Keeping your customers informed about their deliveries is the key to satisfy them. In fact, 83% of customers today expect maximum visibility from last-mile delivery businesses. With a digital platform for your delivery business, you can allow your customers to track their orders in real-time and receive essential updates via push notifications. Smart routes Quick deliveries can fetch you more happy customers. Using an on-demand delivery suite, you can create optimized routes and help your delivery executives to reach your customers at the earliest. Besides, you can also assign multiple deliverie